Fix What They Hate: For Personal Trainers
Fix What They Hate
Real reviews. Real complaints. Real fixes.
We analyzed over 2,000 gym member reviews to find out what really drives people away from fitness businesses — and what keeps them coming back.
This report breaks it all down:
✅ The top client complaints (with actual quotes)
✅ The small mistakes that cost big money
✅ How to turn frustration into loyalty
✅ What personal trainers and gym owners can do to stand out
If you're serious about better client retention, this is your cheat code.
🔍 A breakdown of the Top 10 real client complaints (quoted word-for-word) 🧠 Sharp, actionable insights for trainers, gym owners, and managers ✅ A checklist of what to fix right now to reduce churn 📋 Strategy-backed recommendations to improve trust, communication, and retention 💡 A mindset shift on what clients really care about (hint: it’s not just your programming) Use this as a diagnostic, a mirror, or a roadmap — but whatever you do, don’t ignore what your clients are actually saying.